Politique de remboursement
Returns, Exchanges & Refunds
At Fiorelle, we want you to love your purchase. If something isn't right, we're here to help.
30-Day Guarantee
You have 30 days from the date you receive your order to request a return, exchange or refund. This 30-day window also covers our product guarantee: if your item arrives damaged, defective or not as described, contact us within 30 days of delivery and we will make it right.
How to Request a Return or Exchange
- Email us at support@martafiorelle.com within 30 days of receiving your order.
- Include your order number, the item(s) you wish to return or exchange, and the reason for your request. For damaged or defective items, please attach photos.
- Our team will review your request and reply with the return instructions.
Items sent back without first contacting us cannot be accepted.
Return Deadline
Once your refund or return request has been approved, you have 10 days to send the item back to us using the instructions provided. Returns shipped after this 10-day period may not be accepted.
Condition of Returned Items
To be eligible for a return, items should be unused, in the same condition you received them, with all tags and original packaging.
Exchanges
If you would like a different size, color or item, let us know in your request and we will help you with the exchange, subject to availability.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method. Please note that your bank or card issuer may take some additional time to post the refund to your account.
Questions
For any question about returns, exchanges or refunds, contact us at support@martafiorelle.com.